Webinars

Overview

Webinars

Webinars, offered through Western Bankers Association, are an extensive suite of online webinar training that enable bankers to enjoy flexible and cost-effective education across all critical areas of banking. Webinar topics such as payments, retail banking, compliance, fi­nance, lending, technology, HR, M&A, compensation, directors issues and more, are covered in a comprehensive, and easily accessible format.

Benefits of Webinars

Educational webinars address timely issues facing independent bank professionals. From the convenience of your desk, these 60-minute webinars provide you with a cost-effective way to stay abreast of industry information and trends affecting banks, as well as provide the bank with a low-cost option to effectively train and educate their directors.

Professional Development Specialist

Montana Townsend
(916) 438-4427
mtownsend@westernbankers.com

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Transforming Culture for Digital Transformation

In banking, one of the biggest roadblocks to successful digital transformation is culture. The best strategies and newest technologies will fail if they conflict with how individuals or groups already believe or behave. Culture change requires intense effort and is often the most challenging part of digital transformation; but successful companies are meeting the challenge by enhancing cultural characteristics that support success in digital space. This session will share a framework for creating and cultivating a culture that both understands and advances digital transformation. 
 

Who Should Attend: Retail Bankers, Marketing Executives, CAOs, COOs, Operations Executive, Innovation Officers

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Five Strategies to Jump Start Customer Acquisition in 2021

Generating low-cost funding is an urgent strategic priority for financial institutions nationwide as margins continue to compress. In this highly-competitive environment, adding core retail and business customers is as important as ever, and many community institutions are scrambling to keep pace. The challenge: old strategies to attract core customers are no longer relevant to today’s consumers, and the conventional wisdom that financial institutions have relied on in the past no longer works.

Who Should Attend: COO, Executive Directors, Marketing Professionals

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Vendor’s Keeper: How to Make Sure Your Third-Party Vendors Aren’t Creating a Compliance Nightmare

Your financial institution is doing everything it can to remain compliant with applicable laws and regulations, but what about your third-party vendors? Regulators make no distinction between violations committed by a third-party vendors working on your behalf and your own institution. The only way to protect your FI from vendor compliance missteps is by integrating your vendor management with your compliance management system (CMS). This presentation will explore the overlap between compliance and vendor management, offering strategies and best practices for mitigating the compliance risk of third-party vendors.

Who Should Attend: Risk Officer, Operational Risk Officer, Vendor Management Officer, Compliance Officer

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Strategies to Keep Banking Human

Concern is being expressed in boardrooms and branches about the ultimate impact of the digital transformation of banking. As every technological innovation comes online, human interaction is reduced or replaced; and financial institutions must find new ways to maintain trust, build loyalty and deepen relationships. Suppressing digital transformation is NOT the answer. Finding new ways to keep banking human, IS!

Who Should Attend: Retail Bankers, Branch Managers, CAOs, COOs, Operations Executive, Innovation Officers

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Fundamentals of Asset Based Lending

Monitoring and controlling collateral are critical to the asset-based lender to mitigate repayment risk. Collateral evaluation begins with a comprehensive field examination to determine value, followed by a continuing program of periodic examinations. The collateral and loan values are monitored continuously (daily/weekly/monthly) to ensure that the realizable value of the collateral is always sufficient to repay outstandings. This session will explain how the ABL policy and process must work to ensure the bank is repaid on time, in full, and as agreed.

Who Should Attend: CCOs, Credit Analysts, Credit Managers, Loan Review Officers, Commercial Lenders, Credit Risk Managers, Senior Lenders, Bank Director

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Social Media — The Human Side of Banking

Your social channels are becoming the #1 entry point by your prospects about your bank. Learn insights on the importance of maintaining your social channels. Establish helpful routines to drive engagement by consumer and business prospects, while growing rapport and trust from your customers and community.

Who Should Attend: Directors of Social Media, Marketing Managers

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Managing Complaints to Achieve Better Results

Complaints are the canary in the coal mine. They help identify potential compliance deficiencies and legal violations that could cost the financial institutions hundreds of thousands of dollars in civil monetary penalties, fines and restitution. Learn about complaint trends, the importance of managing consumer complaints, crafting a complaint resolution process that is all encompassing, and best practices to strengthen your complaint program.

Who Should Attend: Risk Officers, Compliance Officers

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California’s SB 1079 Upends the Foreclosure and Post-Foreclosure Process

In one fail swoop, SB 1079 mandates new foreclosure notices, creates a new post-foreclosure bidding process, extends tenants protections to post-foreclosure evictions and increases potential fines for failing to maintain a REO property from $1,000 to $5,000 per day. In this webinar, we will examine each each aspect of the new law. If your bank has any loans that could go into foreclosure, this session is a must to understand the new requirements.