CEO & Leadership Coach
Vigeo Alliance, LLC
Cassandra “Cassi” Chandler, is CEO and Managing Partner of Vigeo Alliance, a leadership and talent risk assessment and skills training firm and Adjunct Professor at PACE University in New York. Cassi has led a distinguished career as an innovative strategist identifying and addressing emerging cyber and fraud risks in the banking industry and as a Senior Executive within U.S. government services and the financial services industry. Cassi has also served as a leader and advisor on the Global Diversity and Inclusion Boards of one of the world’s top multi-national banks and at Louisiana State University. She currently serves as an independent federal monitor with the New York Police Department and heads The Chandler Consulting Group, LLC.
Cassi retired as Senior Vice President for Business Operations at Bank of America, where she was responsible for building an integrated framework to identify, evaluate and assess emerging risks and the operational effectiveness of enterprise coverage areas. She developed enterprise-wide teams and analytic processes to identify emerging cybercrimes, fraud trends, and consumer risks. Previously, Cassi built and directed an enterprise team to collect and analyze internal and external intelligence to predict regulatory, reputational, and financial risks, while enhancing the customer experience. She served as the bank’s Senior Global Investigative Services Executive, developing a prevention-focused global fraud investigations program that detected and prevented fraud, cybercrimes and other emerging security risks with a focus on loss prevention and value return to the business.
In addition to her roles as a risk executive, Cassi led the bank’s compliance relationship with the Consumer Financial Protection Bureau (CFPB). As Enterprise Regulator Relations and Engagement Executive with the CFPB, she was responsible for building and maintaining relations with regulators, supporting the needs of regulators, and managing CFPB interactions across the enterprise.
Cassi joined Bank of America in January 2008, following her retirement from the Federal Bureau of Investigation (FBI), where she spent 23 years managing, directing, and leading criminal, terrorism, and cybercrimes investigations and foreign intelligence activities. She led the redesign of the Bureau’s health care fraud and criminal intelligence programs. She was appointed to the U.S. Senior Executive Service as an Assistant Director, where she was responsible for rebuilding the Bureau’s new agent’s training program and directing public affairs. She also served as an attorney in the Office of Legal Counsel and Special Agent in Charge of the Norfolk Field Office.