Giving Customers What They Want and When They Want It


Customer needs are always changing.  The products and services one customer needs in his or her 20s are completely different from what a customer needs in their 40s, 50s and beyond. Learn what products and services make sense for customers at different life points. Just as importantly, identify the best channels through which to deliver those products and services.


Stephen Nikitas
Senior Strategy Director
Harland Clarke