Fairness in the Face of Crisis: Fair and Responsible Banking in the Midst of Chaos


COVID-19 has changed the way we live and the way we work. While compliance officers must navigate a “new normal”, unemployment has surged, and for vulnerable consumers, fairness is more important than ever. This session will cover strategies for navigating multiple pandemic-driven challenges, including: 

  • an influx of loss mitigation workouts;
  • CARES Act implications;
  • and maintaining compliance with fairness standards to avoid future potential regulatory scrutiny.

Britt Faircloth, CRCM
Consulting Manager, Fair and Responsible Banking
Wolters Kluwer

Sara Resmer, CRCM
Senior Regulatory Consultant
Wolters Kluwer