Understanding Behavior


Communication is key in any situation; understanding our own behavior and recognizing the behavior styles of others serves to open-up communication at a deeper level to serve others both inside and outside of the organization. In this session, identify your preferred communication style and how to relate and work with others who have a style different from your own. In a service-driven business, it is important to recognize how someone needs to be communicated with in order to establish trust, care, and help them achieve their goals.

Who Should Attend: HR Manager, HR Analyst, VP of HR, Customer Service Manager, Sales and Service Manager

Learning Objectives

  • Explore how to identify ones strengths and challenges and what trigger people
  • Understand how others may perceive an individual and what that may be costing
  • Learn about reactive behavior vs proactive choice and how to choose actions based on values instead of emotion


Jeremy Conway
Chief Technology Officer
MAD Security
Jeremy Conway is responsible for developing MAD Security’s vision for technology and security services. Jeremy has over 20 years of experience in the information security field and is recognized as an industry expert and innovator. Jeremy is a published author and renowned public speaker often sought after for his ability to present extremely technical cybersecurity research and subject matters in a simple and easy to digest format leaving audiences well educated and informed. He draws upon his past experience and expertise of recently founding and building a highly successful security assessment company, to having played an active and vital role in securing some of the largest networks in the world for customers such as NASA, the US Army, and the US Department of Defense. Jeremy’s formal education includes a Masters Degree in Information Security, and a Bachelors Degree in Computer Science with a Minor in Mathematics. He holds numerous industry and professional certifications.

Webinar Fees

Pricing For Price Season Pass
Bank Member $195 $0
Bank Nonmember $249 $0
Affiliate Member $195 $0
Affiliate Nonmember $249 $0

Season Pass Members receive 4 individual logins to every webinar

Additional Info

Participants will earn 1.0 CPE credit

Field of Study: Specialized Knowledge

Prerequisites: None

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet Based

Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar

Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:www.nasbaregistry.org.


Click here to register online