Recognizing Toxic Culture & Creating Change


Throughout the financial services industry, there is growing awareness that culture is critical to the customer experience and organizational achievement; yet bankers don’t have to look far to see examples of how a toxic culture can diminish productivity, disturb customers, and derail success. At a time when staff roles are evolving, senior talent is leaving, and workforce requirements are changing, a vibrant culture doesn’t happen without effort. This WiBinar will share the practical, everyday practices that bank leaders can utilize to avoid workplace toxicity and create a team that can adapt to change.

To request a playback, email Montana Townsend at

Learning Objectives:

  • Learn how to identify the signs of a toxic culture
  • Discuss four antidotes for toxic culture
  • Explore how to improve and promote an adaptable workforce


Jim Perry
Senior Strategist
Market Insights
Jim Perry is the senior strategist at Chicago-based Market Insights, a consulting firm specializing in the development of strategies that help community banks and credit unions position themselves for profitable growth. Jim has consulted with clients throughout the United States and shared his insights at state, regional, national, and international conferences. The majority of his work is concentrated on marketing, branding, social media, culture, and strategic planning. Over 3,000 community banks and credit unions follow his daily Twitter feed for industry trends and the latest on mergers, fintech, marketing, and much more. As a consultant, trainer, and public speaker, Jim is known for making complex concepts easy to understand and simple to apply.

Webinar Fees

Pricing For Price Season Pass
Bank Member $195 $0
Bank Nonmember $249 $0
Affiliate Member $195 $0
Affiliate Nonmember $249 $0

Season Pass Members receive 4 individual logins to every WiBinar:

This webinar is ideal for:

HR Director, HR Manager, Trainer, Operations Manager, Team Leader, Communications Manager