Navigating the Storm: Disaster Contingency and Post-Event Strategies
Disasters in the U.S. in the last several years have affected thousands of homes and businesses, which brought challenges such as how to survive without electricity, water, sanitary services, natural gas or cable. Banks throughout the U.S. have been faced with decisions, including when to reopen branches located in evacuation zones, and disaster contingency plans have been tested as never before.
In this session, learn helpful tips for updating disaster contingency plans based on lessons learned from recent disasters, including the importance of considering customer outreach, employee safety and communication, alternative work location strategies, and regulatory notification processes. Consider the implications of a widespread disaster and the potential impact on employee absenteeism, health and safety issues, and the potential impacts to your facilities and ability to serve both existing and potential clients.
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- Explore deploying employees to alternative work locations to carry out critical processes during a disaster, including requirements for hardware and software, signing authorities, and backup power
- Determine potential impacts on employees, including health and safety, real-time communication channels to determine appropriate staffing levels, and emotional support following the disaster
- Learn strategies for holding meetings to facilitate faster decisions, including after the incident to identify lessons learned and update existing disaster contingency plans to address key learnings
Senior Vice President & Chief Risk Officer
Laurel Sykes is senior vice president and chief risk officer of Montecito Bank & Trust. Her career includes over 25 years of experience in financial services and risk management. In her current position, she is responsible for consumer compliance, bank secrecy act/OFAC/anti-money laundering compliance, fraud investigation/prevention, information security, business continuity, exam management, and enterprise risk management. She teaches financial literacy in local schools and offers cybersecurity workshops for small businesses, non-profits and industry groups. Laurel shares the role of board-appointed information security officer for the bank. She is also responsible for implementing the bank’s award-winning elder financial abuse awareness program
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This webinar is ideal for:
Chief Compliance Officer, Chief Information Officer, Chief Technology Officer, Operations Administrator, Human Resources Director, Branch Manager, Operations Manager, Policy & Procedures Specialist