ES18 Handouts: Monday, 9/24

Post
8:30 a.m. – 10:00 a.m. 

Welcome Remarks, Executive Development Program Graduation Ceremony
& Opening General Session

 

Leading a Culture of Service Excellence
Dennis Snow
Snow & Associates, Inc.​

11:00 a.m. – 12:00 p.m.

Learning Tracks:

 

Technology & Operations:
Automation: How Smaller Banks Can Overcome Automation Implementation Challenges​

 

CFO & Finance:
Economic & Capital Markets Update

 

Credit & Lending:
Western U.S. Commercial Real Estate Review (handouts) 

 

HR & Training: 
Performance Management Systems & Incentive Plans

 

Marketing:
Deepening Human Connections In an Increasingly Digital World

1:00 p.m. – 2:00 p.m.

Learning Tracks:

 

Technology & Operations:
Vendor Management: Cybersecurity Operationalization to Regain Control

 

CFO & Finance:
Liquidity and Funding Management

 

Credit & Lending:
EBITDA Doesn’t Spell Cash Flow, but What Does?

 

HR & Training:
The Power of Human Capital

 

Marketing:
Seeing the World Through Your Customer’s Eyes

3:20 p.m. – 4:20 p.m.

Learning Tracks:

 

Technology & Operations:
The New IT Exam: Are You Prepared?

 

CFO & Finance:
Exploring Changes in the Risk Universe 

 

Credit & Lending:
Flood Insurance: How to Keep Your Head Above Water

HR & Training:
No More Secrets: Sexual Harassment in the Workplace 

 

Marketing:
Who Are Your Best Customers & How Can You Better Retain Them Through Analytics

4:30 p.m. – 5:30 p.m. General Session

Transforming Communication in the Snapchat Era

Eric Swenson
RSJ/Swenson, LLC