Design Thinking for a Delightful Banking Experience


Fintech startups, alternative lenders, and evolving customer expectations are forcing banks to change the way they develop new products and services, requiring banks to incorporate “design thinking.” Learn proven business management strategies to foster creativity and innovation, develop products that meet the users’ needs, and create an experience that delights the customer and the employee. Explore examples of successful design thinking projects and how these strategies are vital to a bank’s ability to survive and thrive.

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Learning Objectives

  • Learn the powers behind “design thinking”
  • Incorporate creativity and innovation in management
  • Gain strategy tips to be successful in design thinking projects


Kendra Tolly
Director of Retail Product Management
nCino, Inc

Kendra Tolley brings over ten years of experience in the banking and financial services industries. As a retail product line head at nCino, she is responsible for overseeing the company’s retail product offerings. Prior to joining nCino, she was a director in the financial services practice at RSM (formerly McGladrey) where she specialized in providing guidance to clients ranging in size from $300 million to over $1 billion in assets regarding business process improvement, corporate governance, compliance management, and consumer regulatory compliance. Prior to RSM, she served in multiple roles in the banking industry, including internal auditor, compliance officer, and chief credit officer. Kendra holds a bachelor’s degree in finance from the University of North Carolina at Wilmington.

WiBinar Fees

Pricing For Price Season Pass
Bank Member $195 $0
Bank Nonmember $249 $0
Affiliate Member $195 $0
Affiliate Nonmember $249 $0

Season Pass Members receive 4 individual logins to every WiBinar.

This WiBinar is ideal for

Product Developer, Mobile Product Manager, Director of Marketing, Marketing Strategist, Digital Marketing Coordinator