Reputation Management: Why it Matters & How Text Messaging Can Help

Marketing & Sales

A bank’s online reputation is critical to its brand and in many cases cannot be managed appropriately. In this webinar, banks will learn how to proactively and strategically manage their online reputation so it can make a great (first) impression. Since consumers rely more and more on ratings and reviews before making decisions, it is imperative for companies to ensure the prospects start on the right foot with a positive impression.

Who Should Attend: CEO, COO, Marketing Professionals

Learning Objectives

  • Learn the value of reputation management for your bank’s ranking and revenue
  • Explore how to efficiently collect reviews
  • Analyze results and improve member experience


Mark Miyamoto
Director of Sales
Mark Miyamoto has been working with financial institutions since 1999 where he was instrumental in deploying the first mobile banking site in the U.S. Since then, his experience in digital banking also includes multi-factor authentication, data management and digital communications.

Webinar Fees

Pricing For Price Season Pass
Bank Member $195 $0
Bank Nonmember $395 $0
Affiliate Member $195 $0
Affiliate Nonmember $395 $0

Season Pass Members receive 4 individual logins to every webinar

Additional Info

Participants will earn 1.0 CPE credit

Field of Study: Specialized Knowledge

Prerequisites: None

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet Based

Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar

Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its


Click here to register online