Website Accessibility Issues Under the ADA

IT, Technology, & Operations

In recent years, the loan origination and servicing industry have been hit with a wave of lawsuits and demand letters from law firms representing blind individuals claiming they were denied the use of various originator and servicer websites because those websites failed to comply with ADA standards for accessibility to individuals with disabilities. This area of the law is in flux, and recent opinions and case precedent have fueled these lawsuits. In this webinar, the speaker will provide a general overview of the ADA and its applicability to websites, the current state of the law impacting these issues as they pertain to loan origination and service websites and will provide some recommended best practices to try and avoid being targeted for such lawsuits.

Who Should Attend: Chief Compliance Officer, Compliance Officer, Bank Counsel, Chief Information Officer, Technology Officer, Marketing Director

Learning Objectives

  • Develop an understanding of the ADA as it applies to website accessibility
  • Gain insight of common claims alleged by individuals with disabilities and their counsel as they pertain to loan originators and servicer websites
  • Learn recommended best practices and strategies for reducing the chances of being targeted by such lawsuits


Olivier Labarre
Senior Associate
Wright, Finlay & Zak
Olivier J. Labarre was admitted to the California bar in 2009 and has been with Wright, Finlay & Zak since 2014. While in law school, Olivier was an articles editor for the Western State University Law Review and a vice president of the Moot Court team. Prior to joining Wright, Finlay & Zak, he worked at Hershorin & Henry, LLP, specializing in title insurance matters. Olivier focuses primarily on mortgage banking litigation, including loan servicer and trustee defense, title insurance litigation, bankruptcy and eviction matters.

Webinar Fees

Pricing For Price Season Pass
Bank Member $195 $0
Bank Nonmember $249 $0
Affiliate Member $195 $0
Affiliate Nonmember $249 $0

Season Pass Members receive 4 individual logins to every webinar

Additional Info

Participants will earn 1.0 CPE credit

Field of Study: Specialized Knowledge

Prerequisites: None

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet Based

Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar

Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its


Click here to register online