Vendor Management: Aligning Risk Management Practices & Business Objectives to Ensure Successful Outcomes

IT, Technology, & Operations

Banks are looking to increase efficiencies by partnering with fintech companies or using new technology to streamline processes, but don’t let flashy product demonstrations leave you with a false sense of optimism! Such goals can only be achieved with sufficient vetting before the contract is signed. In this session, learn how you can increase the likelihood for successful outcomes when outsourcing to third-party vendors to satisfy regulatory expectations while also achieving strategic business objectives. Learn from real-life case studies to develop concrete business requirements to form an effective RFP, properly leverage product demonstrations to assess the solution against those requirements and determine metrics to measure success.

Who Should Attend

Chief Technology Officer, IT Director, Chief Operating Officer, Branch Operations Leader, Chief Financial Officer

Learning Objectives

  • Learn from real-life case studies to develop concrete business requirements to effectively leverage product demonstrations in selecting the right vendor
  • Explore techniques for successful contract negotiations to help you get the most out of the relationship, including service level agreements
  • Consider methods for properly evaluating and mitigating the risks inherent with the relationship or product before signing on the dotted line


Laurel Sykes, CRCM
EVP, Chief Compliance and Risk Officer
American Riviera Bank
Laurel Sykes is an Executive Vice President and the Chief Compliance and Risk Officer for American Riviera Bank, headquartered in Santa Barbara, California. With close to 30 years of experience in financial services and risk management, she oversees consumer compliance, BSA/AML/fraud, and overall enterprise risk management and regulatory affairs. She is the bank’s Community Reinvestment Act officer and Security Officer, and in her career has implemented enterprise-wide risk management, vendor management and business continuity programs for banks ranging from $1 billion to $7 billion in assets.

Webinar Fees

Pricing For Price Season Pass
Bank Member $195 $0
Bank Nonmember $249 $0
Affiliate Member $195 $0
Affiliate Nonmember $249 $0

Season Pass Members receive 4 individual logins to every webinar

Additional Info

Participants will earn 1.0 CPE credit

Field of Study: Specialized Knowledge

Prerequisites: None

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet Based

Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar

Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its


Click here to register online