Scams! How to Detect Them and Proactively Protect Your Customers

IT, Technology, & Operations

People fall for scams all the time. They’re clever, well timed, and we continue to take the bait. But when we do, we hold our bank accountable asking, “why weren’t you protecting my money?” What if you could proactively tell your customer they’ve been tricked, duped, or scammed? And what if you could tell them that you recognized it, stopped it, and protected their money? You will turn a moment of frustration into an opportunity to build trust.

Who Should Attend: Chief Risk Officer, Chief Operations Officer, Chief Compliance Officer, VP/Director/Head of Fraud, VP/Director/Head of BSA-AML 

Learning Objectives

  • Explore fraud scams
  • Learn ways to detect fraud scams proactively before a financial transaction occurs


Adam Barrett
Senior Product Manager 
Adam led the successful launch of CyberFraud in April 2021, a first of its kind solution built on our CyberSecurity platform. He has been developing fraud solutions for over 20 years and has a deep playlist of tricks and tactics to help regional banks protect themselves and their customers. He has worked on the front lines with financial institutions and led new product innovation at software companies, including FICO and Pegasystems. When he’s not busy fighting fraud, Adam enjoys mentoring MBA students at the College of Charleston, live music, gardening, paddle boarding and relaxing on the beach.

Webinar Fees

Pricing For Price Season Pass
Bank Member $195 $0
Bank Nonmember $395 $0
Affiliate Member $195 $0
Affiliate Nonmember $395 $0

Season Pass Members receive 4 individual logins to every webinar

Additional Info

Participants will earn 1.0 CPE credit

Field of Study: Specialized Knowledge

Prerequisites: None

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet Based

Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar

Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its


Click here to register online