Navigating the New Norm: COVID-19 Readiness & Solutions

IT, Technology, & Operations

As COVID-19 emerged and regulation followed, the need for clear direction regarding safe operation practices became apparent. Navigating the New Norm: COVID-19 Readiness & Solutions addresses many of the questions shared among the banking community including social distancing branch design, executive readiness tests, the importance of crisis planning, and protest and riot preparedness. With infectious disease specialists predicting another possible relapse wave of COVID and the overall uncertainty of how long COVID will last, please join this webinr for readiness and solutions, helping to keep employees and customers safe and branch and operations centers operational.

Learning Objectives

  • Develop a greater understanding of the hurdles associated with operating during COVID.
  • Explore solutions to Branch organization or redesign to accommodate social distancing measures.
  • Uncover vulnerabilities within your organization from physical to the cyber space. 


Steve Ryker
Vice President of Compliance and Risk
Cook Security Group (CSG)

Steve is a 34-year veteran of financial institution security. Steve joined Cook Security Group after 20 years in Wells Fargo Bank corporate security, retiring with the title of senior vice president and security director. Steve‚Äôs experience includes security technology, cyber security program development, incident response, critical incident communications, executive protection, workplace violence response and prevention, contact center management, and policy development. He provides present and future CSG customers with compliance and risk assessments, cyber risk assessments, policy assessments, risk modeling program development, and financial institution security consultation. Steve is a Certified Protection Professional and is board certified in security management. 

Scott Fieber
Vice President of Strategic Solutions
Cook Security Group  (CSG)

Scott has worked with financial institutions for over 10 years assisting them with branch transformation needs. His experience in technology and banking leads to a unique skill set which is needed when working with ever change financial technology and consumer. Scott has helped hundreds of financial institutions develop strategic plans, implement them, and continually improve upon those processes. Today, Scott continues to work with financial institutions on all their branch transformation needs in a wide array of areas, from consumer experience, to improved efficiencies, secure connections, and reduced headaches. 

Webinar Fees

Pricing For Price Season Pass
Bank Member $o $0
Bank Nonmember $249 $0
Affiliate Member $0 $0
Affiliate Nonmember $249 $0

Season Pass Members receive 4 individual logins to every webinar

Additional Info

Participants will earn 1.0 CPE credit

Field of Study: Specialized Knowledge

Prerequisites: None

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet Based

Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar

Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its


Click here to register online