The Moment of Truth for Retail Banking

IT, Technology, & Operations

Digital disruption of financial services has been debated in articles, podcasts and research studies for years. Yet many community banks are just waking up to the realities of the digital age.  In fact, for many senior management teams and boards, the wake-up call has been followed by sheer panic. Executives are now discovering they have arrived at a moment of truth – and they need to act quickly. 

This thought-provoking and forward-looking presentation will examine trends dealing with: 
•    Consumer behavior
•    Technology
•    Retail delivery
•    The workforce

Who Should Attend: COOs, CAOs, Operations Executives, Retail Bankers, Branch Managers

Learning Objectives

  • Discover how trends may be understood in the context of their local markets and used to make the strategic choices about what must change, what to prioritize and what resources — both capital and human — will be required for future success.
  • Outline three steps bankers can take to meet the challenge of disruption head-on.


Joe Sullivan
Market Insights, Inc.
Market Insights is a consultancy with expertise in market assessments, delivery optimization, strategic planning, brand and culture transformation. The themes of growth, innovation and motivation can be found throughout Joe’s work. He has shared his insights with international, national, regional and state associations.  Joe is on the faculty of the UW Graduate School of Banking (Digital Banking School), Ohio Bankers League Mgmt.  School and Washington Bankers’ (Fintech Executive Devp Program). Topics include human connection, disruption, Fintech, consumer trends, delivery systems, leadership and the future.

Joe’s passion, energetic style and practical approach engages his audiences and consistently makes him a top-rated speaker. His unique perspective comes from working side-by-side with executives around the U.S. in the development of successful growth strategies. Joe incorporates these frontline experiences into his presentations and offers insights that challenge conventional thinking; creating a sense of excited urgency with his audiences.  

Webinar Fees

Pricing For Price Season Pass
Bank Member $195 $0
Bank Nonmember $249 $0
Affiliate Member $195 $0
Affiliate Nonmember $249 $0

Season Pass Members receive 4 individual logins to every webinar

Additional Info

Participants will earn 1.0 CPE credit

Field of Study: Specialized Knowledge

Prerequisites: Knowledge of the Full Credit Bill Rule

Advanced Preparation: None

Program Level: Intermediate

Delivery Method: Group Internet Based

Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar

Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its


Click here to register online