Managing and Operating an Effective BSA Team in COVID-19 Times

IT, Technology, & Operations

The COVID-19 pandemic has resulted in many financial institutions having to change the way they engage with customers, including those they have never met. This discussion will outline the risks and challenges one can expect when performing remote account opening and how one can mitigate these risks by implementing the appropriate tools and processes.

Learning Objectives

  • Learn strategies on remote account opening for business accounts without compromising BSA 
  • Explore streamlining SBA PPP loan applications for fast and smooth onboarding
  • Understand how to conduct enhanced due diligence remotely 


Ryan Canin
​Ryan is the CEO of DocFox, a digital tool which automates BSA for business account opening and ongoing due diligence. DocFox enables over 150 financial institutions to reduce manual effort through advanced document processing with document inspection, data capture and comparison of any document. DocFox recently applied this technology to help a California bank go live in 2 days to enable fully online and automated SBA PPP loan applications with automated feedback to clients ensuring they submit all the correct documentation. Banks use DocFox to enable online account opening, bank across state lines with comfort, bank high risk industries or simply streamline business banking back office and BSA. For more information and to book a complementary remote banking consultation visit and reference your WBA membership. 

Webinar Fees

Pricing For Price Season Pass
Bank Member $0 $0
Bank Nonmember $0 $0
Affiliate Member $0 $0
Affiliate Nonmember $0 $0

Season Pass Members receive 4 individual logins to every webinar

Additional Info

Participants will earn 1.0 CPE credit

Field of Study: Specialized Knowledge

Prerequisites: None

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet Based

Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar

Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its


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