Avoiding Surprises in Mortgage Servicing

IT, Technology, & Operations

As banks face competitive challenges and increased regulatory and investor scrutiny, establishing internal monitoring systems to provide ongoing feedback on critical servicing components should be an integral part of the management structure for all loan servicers. Preventing surprises that can result in significant operational, regulatory, reputational, and financial burdens, if not detected on a timely basis is just as critical. In this webinar, attendees will learn about the challenges servicers have had managing and implementing the Consumer Financial Protection Bureau rules, especially related to servicing transfers. In addition to implementing the rules, regulatory and investor quality control requirements for the ongoing monitoring of servicing activities will be addressed.

Who Should Attend: Mortgage Loan Officer, Chief Finance Officer, Loan Administrator, Credit Officer, Underwriter, Loan Processor, Risk Officer, Compliance Professionals

Learning Objectives

  • Learn best practices for handling servicing transfers
  • Discuss most common servicing problems and how to avoid them
  • Explore the differences between quality assurance and quality control for servicing operations
  • Improve oversight procedures for effectively managing third-party risk in servicing 


Jim Shankle, CFSA
Managing Director
CrossCheck Compliance LLC
Jim is a managing director at CrossCheck Compliance LLC in the regulatory compliance and internal audit practices. Jim is a regulatory compliance and internal audit professional with 30 years of experience in the financial and professional services industries, including fintechs that range from start-up companies to those at various stages of maturity. Prior to joining CrossCheck, Jim provided regulatory compliance and internal audit expertise for clients at Jefferson Wells International. Jim was a chief audit executive at an Ohio savings bank and spent three years in the former Soviet Union assisting with banking privatization efforts in the newly formed independent states. Jim began his career at Banc One Corporation, now JPMorgan Chase, where he was responsible for the financial audit and regulatory compliance functions of the corporate audit division. Jim has proven skills in leadership, communications, policy and procedure development and implementation. He is a published author and experienced presenter on the topic of servicing.


Webinar Fees

Pricing For Price Season Pass
Bank Member $195 $0
Bank Nonmember $249 $0
Affiliate Member $195 $0
Affiliate Nonmember $249 $0

Season Pass Members receive 4 individual logins to every webinar

Additional Info

Participants will earn 1.0 CPE credit

Field of Study: Specialized Knowledge

Prerequisites: None

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet Based

Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar

Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:www.nasbaregistry.org.


Click here to register online