Understanding Behavior

Human Resources & Staff Training

Communication is key in any situation; understanding our own behavior and recognizing the behavior styles of others serves to open-up communication at a deeper level to serve others both inside and outside of the organization. In this session, identify your preferred communication style and how to relate and work with others who have a style different from your own. In a service-driven business, it is important to recognize how someone needs to be communicated with in order to establish trust, care, and help them achieve their goals.

Who Should Attend: HR Manager, HR Analyst, VP of HR, Customer Service Manager, Sales and Service Manager

Learning Objectives

  • Explore how to identify ones strengths and challenges and what trigger people
  • Understand how others may perceive an individual and what that may be costing
  • Learn about reactive behavior vs proactive choice and how to choose actions based on values instead of emotion


Rick VanDermyden
Leadership Development Coach, Speaker & Consultant
Rick VanDermyden
Rick VanDermyden has been coaching, facilitating and training on leadership, team and culture development for more than two decades. His relentless passion for leadership development and intentional focus on organizational transformation has made him one of the most requested facilitators with The John Maxwell Company. Rick’s gift for the development of people allows him to make a significant impact on those he is working with whether it be an individual, small business or international corporation.
Rick’s delivery of leadership and team development content is based on principles from John Maxwell, Jim Rohn, Patrick Lencioni and others. He lives them out in his corporate consulting business as well as the Keller Williams Realty franchises he has owned and operated in Folsom, California for more than 15 years. This experience has allowed him to share first-hand accounts on what it takes to grow and develop a world class operation with companies he has served.

Webinar Fees

Pricing For Price Season Pass
Bank Member $195 $0
Bank Nonmember $249 $0
Affiliate Member $195 $0
Affiliate Nonmember $249 $0

Season Pass Members receive 4 individual logins to every webinar

Additional Info

Participants will earn 1.0 CPE credit

Field of Study: Specialized Knowledge

Prerequisites: None

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet Based

Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar

Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:www.nasbaregistry.org.


Click here to register online