HR as a Center of Excellence: Making Your Department the Hub of Culture & Engagement

Human Resources & Staff Training

The American workforce has more than 100 million full-time employees. One-third of those employees are engaged at work. They love their jobs and make their organization better every day. At the other end, 16% of employees are actively disengaged — they are miserable in the workplace and destroy what the most engaged employees build. The remaining 51% of employees are not engaged — they’re just there. How do you transform your workplace culture into a culture of engaged employees? This session will explore culture, engagement, and HR as a center of excellence for driving positive change.

Who Should Attend: MR Director, HR Manager, HR Business Partner

Learning Objectives

  • Learn how HR leads the way with culture and engagement
  • Explore how to understand, evaluate, and change your culture
  • Understanding what engagement is and how to effectively increase it


Jenny Ketchepaw
VP, Programs and Training Manager
Citizens Business Bank
Jenny Ketchepaw currently serves as Vice president of Programs and Training Manager for Citizens Business Bank. In addition to having served in the financial industry for 20 years, Jenny is a certified national trainer with Junior Chamber International and has trained all over the United States and throughout Canada on leadership development for young professionals.


Webinar Fees

Pricing For Price Season Pass
Bank Member $195 $0
Bank Nonmember $249 $0
Affiliate Member $195 $0
Affiliate Nonmember $249 $0

Season Pass Members receive 4 individual logins to every webinar

Additional Info

Participants will earn 1.0 CPE credit

Field of Study: Specialized Knowledge

Prerequisites: None

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet Based

Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar

Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its


Click here to register online