Creating Impressionable Customer Experiences
One of the simplest ways to create impressionable customer experiences is to showcase financial expertise at every customer interaction. Webinar participants will explore the relationship between employee confidence and exceptional service. Relevant topics to be discussed include financial literacy facts & fears, perspectives by generation, and training program solutions.
Who Should Attend: Training & Development Professional, Branch Administration Leadership, HR Professionals, Executive Director
- Explore what customers expect from their financial services provider
- Understand what employees aren’t telling you about their knowledge and skills (financial services)
- Learn what leaders can do to build employee confidence that creates exceptional service
Center for Practical Management
Kris brings more than two decades of sales and marketing leadership helping business executives and their teams to achieve exceptional revenue growth in the financial services, direct-sales and hospitality industries. She is a seasoned leader whose career has focused on coaching managers and employees to successfully embrace and deploy new product lines, new e-commerce platforms, employee development initiatives, and operational improvements. She provides a unique skill set to the team, including expert-level consulting in the areas of brand building, market research and consumer engagement. Kris joined Center for Practical Management in 2016 to partner with the team in delivering customized training and development programs that nurture our client teams to become enthusiastic change agents and ambassadors for their sales organization and culture.
|Pricing For||Price||Season Pass|
Season Pass Members receive 4 individual logins to every webinar
Participants will earn 1.0 CPE credit
Field of Study: Specialized Knowledge
Advanced Preparation: None
Program Level: Basic
Delivery Method: Group Internet Based
Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar
Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:www.nasbaregistry.org.