Creating Impressionable Customer Experiences

Human Resources & Staff Training

One of the simplest ways to create impressionable customer experiences is to showcase financial expertise at every customer interaction. Webinar participants will explore the relationship between employee confidence and exceptional service. Relevant topics to be discussed include financial literacy facts & fears, perspectives by generation, and training program solutions.  

Who Should Attend: Training & Development Professional, Branch Administration Leadership, HR Professionals, Executive Director

Learning Objectives

  • Explore what customers expect from their financial services provider 
  • Understand what employees aren’t telling you about their knowledge and skills (financial services)
  • Learn what leaders can do to build employee confidence that creates exceptional service

Speaker Bio

Kris Rocky
Performance Partner
Center for Practical Management

Kris brings more than two decades of sales and marketing leadership helping business executives and their teams to achieve exceptional revenue growth in the financial services, direct-sales and hospitality industries. She is a seasoned leader whose career has focused on coaching managers and employees to successfully embrace and deploy new product lines, new e-commerce platforms, employee development initiatives, and operational improvements. She provides a unique skill set to the team, including expert-level consulting in the areas of brand building, market research and consumer engagement. Kris joined Center for Practical Management in 2016 to partner with the team in delivering customized training and development programs that nurture our client teams to become enthusiastic change agents and ambassadors for their sales organization and culture.

Webinar Fees

Pricing For Price Season Pass
Bank Member $195 $0
Bank Nonmember $249 $0
Affiliate Member $195 $0
Affiliate Nonmember $249 $0

Season Pass Members receive 4 individual logins to every webinar

Additional Info

Participants will earn 1.0 CPE credit

Field of Study: Specialized Knowledge

Prerequisites: None

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet Based

Refunds and Cancellations: Webinar registrations are non-refundable. If the registrant is unable to attend the designated time and date of the webinar, a playback link and any written materials will be provided within 2 business days following the conclusion of the webinar

Western Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its


Click here to register online