General Banking Knowledge


Banking Today

Description: Banking Today introduces new employees to the essential principles, concepts and operations of banking. This course explores the impact of banking on the economy, trends on how banks operate as a business, as well as developing trends in banking today. This course provides a “big picture” perspective of the financial services industry and banking.

Audience: Bank personnel new to the banking industry at all levels, specialists in non-banking functions such as marketing, information systems, and human resources.

Learning Objectives: After completing this course, students will be able to:

  • Describe how banks organize to achieve their goals
  • Describe the Federal Reserve’s organization and function
  • Explain how banks operate as a business to make a profit
  • Summarize important federal laws and regulations affecting bank operations and practices
  • Examine the categories of bank products and services
  • Describe bank challenges in the financial marketplace and trends likely to affect the future of banking

Credit: AIB: .25; ICB: 0

Price:  CBA Member: $95.00  Nonmember: $130.00 

Ethical Issues for Bankers

Description: Ethical Issues for Bankers focuses on the ethical standards expected of financial services professionals. This course teaches general guidelines that determine banking ethics, helps students gain the knowledge and skills needed to perform ethical decision-making, and  prepares them to observe their institution’s code of conduct and Federal laws. This course also explores typical ethical dilemmas that tend to occur in financial institutions, and how to apply a thoughtful three-step approach to such dilemmas.

Audience: Bank personnel at all levels.

Learning Objectives: After completing this course, students will be able to:

  • Describe the importance of ethical practices in banking
  • Define the nature and elements of ethical dilemmas
  • Describe business practices commonly covered in financial institutions’ codes of conduct
  • Identify the regulations prohibiting unethical practices in banking
  • Use the three-step approach to determine appropriate action in situations that could lead to ethical violations

Credit: AIB: 0; ICB: 1.75 all designations (*except CBT, CCSR, CPB)

Price:  CBA Member: $95.00  Nonmember: $130.00

Understanding Bank Products

Description: Understanding Bank Products is designed to give students an overview of the products and services offered by banks to meet the needs of consumers and small businesses. Gaining knowledge in the range of products offered by a bank will enable students to recognize when a client has a need and then suggest the appropriate product to meet that need. The bank product information contained in this course is presented in broad strokes and describes the products from the perspective of clients and their needs. Students also have the opportunity to learn beyond the scope of the course with activities they perform on their own.

Audience: The course is designed for branch client-contact personnel with at least six months experience. Those who would benefit most include tellers, new accounts representatives, personal bankers, platform assistants, and branch manager trainees.

Learning Objectives: After completing this course, students will be able to:

  • Describe financial products in terms of features and benefits to the client
  • Identify prospective clients for different categories of bank products and the clues that signal client needs
  • Describe business banking products features and benefits
  • Describe financial products and services in a way that demonstrates a client focus

Credit: AIB: 00.25 ; ICB: 0

Price:  CBA Member: $95.00  Nonmember: $130.00