Banking Insights Podcast

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Episode 16 – The Impact of the Evolving Cannabis Industry on Banking

In this episode we speak with Tony Repanich, President and Chief Operating Officer at Shield Compliance. We discuss the current state of the evolving cannabis industry and how it impacts banking. Tony explains the latest developments in Washington D.C.  regarding the Safe Banking Act and what this legislation would look like for banks. We also talk about how the pandemic has impacted the cannabis industry and what that could mean for the future. And Tony shares his guidance for bankers as the industry expands.

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Episode 15 – Introduction to Contactless/Touchless Payments with Elavon

In this episode we speak with Jennifer Ferrell, Elavon Director, eCommerce Solutions Consultant, as she shares her insight on the technology trends that allowed businesses to pivot and keep moving forward. We cover the differences between contactless and touchless payments along with all the possible ways to initiate these payments. Also, we talk about how the pandemic might have played a part in forwarding this technology. Jennifer also provides her recommendation for financial institutions that are interested in offering merchant solutions.

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Episode 14 – Transforming the Debt Collections and Recoveries Function with Empathy and Personalization

The devastating economic impacts of COVID-19 led financial institutions to implement payment forbearance programs for struggling businesses and consumers. Unfortunately, lenders are now predicting a wave of delinquencies as the pandemic continues. The good news is, there are steps financial services organizations can take to increase their chances of collecting and recovering the funds they loaned.

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Episode 13 – A Conversation with Anita Robinson

In this episode, we chat with Anita Robinson, a former bank CEO and the first woman to chair the California Bankers Association. Anita shares her story of how she got started in the banking industry. We discuss the challenges Anita encountered while she served as the chair of the California Bankers Association as well as what inspired her to create the legacy event, the Women in Banking Forum. Then, we discuss what makes the Women in Banking Forum so special. Also, we highlight just a few of the many great speakers speaking at this year’s Women in Banking Forum.

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Episode 12 – Introduction to Cannabis Banking with StandardC

In this episode, we chat with Robert Baron, Chief Experience Officer at StandardC, about cannabis banking. We discuss where the state of cannabis banking is currently at and how the Safe Banking Act impacts cannabis banking. We discuss the tension between growing a customer base and navigating the challenges of cannabis banking. We also chat about how it is even more important now for banks to know their customers’ customers in this current landscape. And finally we talk about the risks of cannabis banking and how to mitigate those risks with technology and automation.

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Episode 11 – A Conversation with Steve Andrews

In this episode, we chat with Steve Andrews, President & CEO of the Western Bankers Association (WBA). Steve shares his background and what prepared him for the job. We discuss some of the challenges that bankers are facing today. Then, we dive into the Payment Protection Program and how this new round is going. Steve also provides his take on the role of the WBA, the association landscape, and some of his priorities for 2021.

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Episode 10 – Online Account Opening with DocFox

In this episode, we chat with the CEO of DocFox, Ryan Canin, about online account opening. We discuss how the pandemic has forced banks to adapt in this new environment and how online account opening is helping banks adapt in the new environment. We consider the tremendous opportunities for banks to embrace this new technology as well as the possible risks to consider. We also discuss the ways to mitigate those risks. Finally, if banks are considering this new online account opening software, what should banks consider before they make their decision.

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Episode 9 – Economic Update From RSM US

In this episode we chat with Brandon Koeser, Financial Services Industry Senior Analyst at RSM US, as he provides us with his economic update. We compare how this economic crisis compares to that of the Great Recession. Brandon shares some advice for our bankers trying to navigate this changing landscape. Then, we learn how RSM US is creatively studying more real-time data in order to develop even more detailed and up-to-date economic forecasts.

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Episode 8 – Introduction to Payment Processing Technology with Fitech

In this episode, we chat with Shawn Dillon, President of Fitech, about how Fitech has been helping banks adapt and innovate during this ever-changing environment. We also discuss how technology helps banks maintain their customer relationships. Then, we even look into the future and see what the landscape will look like in a post-pandemic future.

Fitech delivers payment processing solutions to community banks. As the endorsed payments provider across 38% of the U.S., Fitech delivers technology payment acceptance services tailored specifically for each partnership. Fitech is an Endorsed Partner of the Western Bankers Association.

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Episode 7 – A Conversation with Virginia Varela

In this episode, we chat with Virginia Varela, President & CEO of Golden Pacific Bank. We discuss how she got into the banking industry and how banks are doing during these difficult times. Also, we cover how Golden Pacific Bank handled the Payment Protection Program and the lessons learned. Hear about all of the important work that Virginia is doing in the Sacramento community. And we even get to hear what it is like to work with a spouse. Lastly, Virginia shares some great advice for her fellow bankers.

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Episode 6 – Introduction to Online Account Opening with Newgen Software

In this episode, hear from Ankur Rawat, Associate Director – Products & Solutions, and Rod Skillman, Regional Sales Manager, both from Newgen Software, as they discuss how Newgen Software was able to adapt in this evolving environment to help better serve their clients. Also, we discuss how the Paycheck Protection Program (PPP) forced many in the banking industry to adapt to digital platforms for online account openings and lending. We also chat about how Newgen Software can benefit both the banks and the consumers. 

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Episode 5 – ERM & Baseball: Why We Miss Them Both

Hear from Mike Cohn, Director of the WolfPAC Solutions Group at Wolf & Company, as we discuss the top five areas that have been significantly impacted during the pandemic. Mike Cohn is then able to creatively tie all of these affected areas back to baseball to help connect the dots. Listen as Mike also discusses the PPP process and how banks and fintech companies were able to work together to secure millions of loans.

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Episode 4 – A Conversation with Steve Miller

Hear from Steve Miller, President & CEO of Fresno First Bank, as we discuss how his bank handled and how they were able to adapt to the rapidly moving PPP process. Also, we cover how the bank is handling all operation changes as California begins easing shelter-in-place policies. We also talk about competition and challenges in today’s even more competitive environment. And lastly, Steve Miller shares some lessons learned over these last few months. 

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Episode 2 – A Conversation with California State Assemblymember Monique Limón

In this episode, hear from California State Assemblymember Monique Limón as we discuss how the COVID-19 pandemic is impacting policy priorities, the budget, businesses, families, and much more. We also talk about how bankers can continue to support their customers and communities during these trying times. 

Assemblymember Limón is the Chair of the Banking and Finance Committee. The Assemblymember represents the 37th district which includes over half of the County of Santa Barbara, as well as nearly a quarter of the County of Ventura.

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Episode 1 – COVID-19 Resources

In this episode, industry experts cover key topics on the COVID-19 pandemic and its effect on the banking industry, legislation, and the economy. 

Hear from the California Bankers Association’s three registered lobbyists: Kevin Gould, SVP, Director of Government Relations; Jason Lane, VP, Deputy Director of Government Relations; and Melanie Cuevas, VP, State Government Relations.