Join us virtually June 22 – 23, 2021 as we host our 2021 Directors Workshop.
This comprehensive workshop features sessions led by industry experts and thought leaders. Topics include: cybersecurity, gender diversity in the boardroom, the economy, mergers & acquisitions, digital banking trends, and much more. The Directors Workshop welcomes bank presidents, CEOs, senior officers, and directors to a virtual forum created to identify and explore issues important to shareholders and depositors alike.
In this episode we speak with Jennifer Ferrell, Elavon Director, eCommerce Solutions Consultant, as she shares her insight on the technology trends that allowed businesses to pivot and keep moving forward. We cover the differences between contactless and touchless payments along with all the possible ways to initiate these payments. Also, we talk about how the pandemic might have played a part in forwarding this technology. Jennifer also provides her recommendation for financial institutions that are interested in offering merchant solutions.
A full year has passed since COVID-19 altered the way we live and work, and while the pandemic is still front and center in our lives and businesses, we have much to be hopeful for. According to the New York Times, more than 70 million Americans have received at least one dose of the vaccine as of March 15th a critical step to reducing the number of new COVID-19 transmissions. Things are beginning to look up.
The devastating economic impacts of COVID-19 led financial institutions to implement payment forbearance programs for struggling businesses and consumers. Unfortunately, lenders are now predicting a wave of delinquencies as the pandemic continues. The good news is, there are steps financial services organizations can take to increase their chances of collecting and recovering the funds they loaned.
In this episode, Scott Albahary, Perficient’s Financial Services Chief Strategist, and Byron Gifford, Perficient’s Lead Business Consultant for Financial Services, discuss transforming the debt collections and recoveries function, with empathy and personalization, during challenging times.